Refund policy

Thank you for shopping with us! We want you to be satisfied with your purchase. Please review our return policy below.

Conditions for Returns

To be eligible for a return:

  • You must request the return within a maximum of 7 days of the original delivery date of your order.
  • Return does not apply to clearance items or Special Orders.
  • Proof of purchase (order confirmation or receipt) is required.
  • The product must be in its original packaging and in the same condition as when it was delivered. The product must not have been used, modified, installed, or marked in any way.
  • The order must be returned in its entirety. Every piece of the order that you received must be returned. Partial refunds are not available.
  • Once we have received the items and validated that the above conditions have been met, your refund will be processed minus the applicable fees.
  • No return request will be accepted if we do not have pictures of the items and their actual state.

How to Initiate a Return

To start a return, please contact us at returns@valueflooringdirect.ca with:

  1. Your order number, and the reason for the return;
  2. A list of the items you want to return and their product code;
  3. Pictures of all the items you want to return.

Return Fees

A 30% restocking fee + shipping costs associated with returning the products will be deducted from the full refund amount. The shipping to return your order will be organized by Value Flooring Direct and its service providers. A quote will be provided upon establishing the fees for your return.

Refund Process

Once we receive your returned item:

  • We will inspect it to ensure it meets our return conditions.
  • Approved returns will be processed within 5-7 business days.
  • Refunds will be issued to your original payment method or as store credit, as agreed.

Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order.